How to raise a concern, make a complaint, provide a suggestion or give a compliment

The Regulatory Board is responsible for ensuring the highest standards of care and safety are maintained for all babies undergoing a Brit Milah, as well as ensuring that this sacred and holy procedure is conducted according to the strict halachic principles.

We thus encourage parents, relatives and/or the broader public to share with us any concerns that may arise and also share compliments or suggestions regarding the care and services rendered by Mohalim.

To lodge a complaint or record a compliment and/ or make an enquiry click here.

We undertake to ensure that:

•  Any complaint, compliment or suggestion will be acknowledged within 24 hours.
• A full investigation will be initated of the registered concern or complaint. Dependent on the nature of the complaint and the investigation required, it may take up to four weeks to complete.
• Complainants will be given weekly feedback as to progress.
• The outcome of the investigation will be communicated verbally and in writing.
• All complaints will be handled on a strictly confidential basis and all personally identifiable information concerning the matter will only be disclosed or shared on a need-to-know basis and protected from disclosure where possible.

The Regulatory Board of South Africa is empowered through its terms of reference to identify any corrective actions and quality improvement opportunities and convey this to the appropriate person or Mohel involved for implementation and follow-up. Following an investigation, in the case of a complaint deemed sufficiently serious, The Regulatory Board reserves the right to refer the case to the Beth Din and Office of the Chief Rabbi.